IT support for businesses that combines day-to-day maintenance of computers, servers and the Microsoft 365 environment with continuous security monitoring - one partner, one contract and one team accountable for keeping your IT running and protected.
Most companies with 5 to 100 employees do not have their own IT department. In practice, that means printers, slow computers, forgotten passwords and internet outages are handled by "the most resourceful colleague", while more serious problems wait for a technician who arrives whenever he can. That approach works until something essential fails: the server running your business software, e-mail, or a backup that nobody is sure even works. NeoBit takes over that entire burden through a managed IT services model - continuous, contracted IT support in which we solve problems before they stop your business.
What IT support for businesses includes
Our service covers everything an internal IT department would normally do: from everyday help for employees to managing servers, licences and security. The scope is defined by contract, so you know exactly what is included, who is responsible and how quickly we respond.
Helpdesk for employees
Your employees report a problem by e-mail, WhatsApp or through a ticketing system, and we resolve it according to agreed priorities. A locked user account, a crashing application, a printer or VPN issue - everything goes to one place, everything is logged and nothing gets lost in the hallways. As the owner or director, you receive a monthly report: how many tickets there were, what keeps recurring and what we have permanently fixed.
Computer and server maintenance
Regular computer maintenance is the cheapest IT service you can buy, because it prevents costly downtime. We take care of installing and updating operating systems, security patches, antivirus protection, disk health and equipment inventory. We maintain servers to the same standards we use in our infrastructure management service: controlled maintenance windows, documented configuration and performance monitoring, so we see problems before your users do.
Microsoft 365: administration and security
Microsoft 365 is the centre of business today - e-mail, documents, Teams, file sharing. We take over the administration of users and licences, onboarding new employees and deactivating accounts of those who leave, and we also secure the environment: multi-factor authentication, access policies, phishing protection and control over data sharing. A detailed overview of what we do is described on the Microsoft 365 security page.
Backup and data recovery
Every IT support contract with us includes verification of backups. It is not enough for a backup to "exist" - it must be automated, separated from the primary location and regularly tested by restoring data. We set it up according to the 3-2-1 rule and once a quarter we prove that the data can actually be restored. Read more about how we do this on the backup for businesses page.
Security in every layer
For us, security is not an extra line item on the quote, but the way we do everything else. The computers we maintain have EDR protection, servers are hardened to CIS standards, access is controlled, and on request the entire environment can be connected to our SOC monitoring, which tracks attack attempts 24/7. That way, IT support stops being mere "fixing what breaks" and becomes an active defence of your business.
IT support pricing: flat fee or pay per call?
When companies research how much IT support costs, they typically choose between two models: a monthly flat fee and pay per call. Both make sense, but for different situations. Here is a comparison from real practice:
| Criterion | Flat fee (monthly contract) | Pay per call (ad hoc) |
|---|---|---|
| Cost | Fixed and predictable, contracted per user or device | Billed by the hour, hard to plan; large fluctuations |
| Response time | Contracted (SLA), priority over ad hoc calls | No guarantee - we come when a slot is available |
| Preventive maintenance | Included: patches, monitoring, updates, inventory | Non-existent - action is taken only when something stops |
| Security and backup | Continuously monitored and tested | Checked only on explicit request |
| Knowledge of your environment | Documented network, faster problem diagnosis | Every intervention starts from scratch |
| Who it makes sense for | Companies whose IT has to work every day | Very small environments with rare, simple needs |
Our recommendation for companies with 5 or more employees is almost always the flat fee: the monthly price per user is lower than a single serious business interruption, and it includes everything that never gets done under a pay-per-call model - prevention, security and documentation. The final amount depends on the number of users, servers and locations, so we define it after a free audit, transparently and with no hidden items.
Who IT outsourcing is for
Our IT support is intended for companies with 5 to 100 employees that do not have their own IT department or have one overloaded IT person. These are typically accounting offices, law firms, manufacturing and trading companies, medical practices, agencies and service businesses - organisations whose operations depend on IT, but for which hiring an internal team does not pay off. IT outsourcing is a mathematically clear choice here: for a fraction of one salary you get an entire team with experience from dozens of different environments, coverage during holidays and sick leave, and expertise that one person physically cannot cover - from networks and servers to security and the Microsoft 365 environment. And if you do have an internal IT person, we do not replace them but relieve them: they keep the daily contact with users, while we take over the servers, security and everything they lack the time or specialisation for.
Why NeoBit: security-first IT support
Traditional IT companies maintain computers, while security companies do monitoring and testing - and as a rule, neither sees into the other's backyard. NeoBit is the only company in the region that combines both: IT support and its own SOC (Security Operations Center) under the same roof. In practice, that means the technician maintaining your server thinks like someone who watches real attacks on companies in Bosnia and Herzegovina and the region every day.
That is why we call our support security-first: every decision, from how we connect remotely to how e-mail is configured, is made first through the question "is this secure", and only then "is this convenient". Computers get EDR protection instead of plain antivirus, administrator access is logged, the network is segmented, and critical systems can be included in 24/7 SOC monitoring. When a security incident happens, you do not have to look for another company to handle it - the same team that knows your environment reacts immediately, with no hours lost getting familiar with your systems.
How we start: an audit of your current state
We never start a partnership with a quote made up on the spot, but with an audit of the current state. It is a structured review of your IT environment that gives both sides the same picture: what you have, what condition it is in and where the risks are.
- Inventory of hardware and software - computers, servers, network equipment, licences and their age.
- Security review - endpoint protection, patch status, access rights, passwords, multi-factor authentication.
- Backup check - does it exist, where it is stored and whether the business can actually be restored from it.
- Microsoft 365 and e-mail - configuration, licences and exposure to phishing attacks.
- Report with priorities - a clear list of findings, ranked by risk, with recommendations and a quote.
The audit takes a few days, does not disrupt your employees' work and commits you to nothing - the report remains yours regardless of whether you decide to work with us. If you do, we use the first two months to fix the critical findings, document the environment and establish monitoring, after which the support settles into a stable rhythm.
Want to know what state your IT is in? Get in touch via our contact form, e-mail or WhatsApp and request a free audit of your current state - we will come back to you with concrete findings and a transparent offer for your company's IT support.
Frequently asked questions
How much does IT support for businesses cost?
The price depends on the number of users, servers and locations, and on the level of security you want. The flat fee is contracted per user or device per month and covers helpdesk, maintenance, Microsoft 365, backup and baseline security. For a company of around ten employees, the cost is typically well below a fraction of an internal IT person's salary. You receive the exact amount after a free audit, with no hidden items.
How quickly do you respond when something is not working?
Response time is defined by contract (SLA). We start resolving critical problems that stop the business immediately, as a rule by connecting remotely within the contracted timeframe. If an on-site visit is needed, we arrive at locations in Mostar and the surrounding area the same working day, while for more distant locations the timeframe is agreed in the contract. Tickets that do not block work are resolved by priority, with a clearly communicated deadline.
Do you provide remote IT support?
Yes, around 90 percent of all tickets are resolved through a secure remote connection, which is also the fastest way to work - a problem is often fixed in a few minutes instead of waiting for a technician to arrive. We use proven remote access tools with mandatory user consent and logging of every session. We come on site when hardware, the network or more extensive work is involved.
What happens to our existing equipment and software?
We do not ask you to throw anything away or replace anything up front. The audit shows which of your existing equipment is sound and safe to keep using, what needs upgrading and what needs replacing - with clear priorities and costs. We also take over your existing licences, business applications and relationships with your current vendors, so the transition to our support happens without any downtime.
What kind of contract do we sign and for how long?
We typically contract a 12-month partnership with monthly payment, because the real effect of preventive maintenance only shows after several months. The contract clearly defines the scope of service, response times and the responsibilities of both sides, and can be terminated with 30 days' notice. All documentation, passwords and access credentials are your property, and we hand them over in full if the partnership ends.